Servicing


At Attestor Forensics you trust in a strong partner not only on matters of planning and purchase of forensic systems. You can also rely on us if your equipment needs maintenance of repair We offer on all systems we supply:
 
- free of charge support via telephone or Skype
- advice for upgrade or conversion of hard or software
manufacturer authorised repair and maintenance



In addition to general maintenance or repair upon request, we also offer competent moving services in case your instrumentation needs to move between laboratories or buildings A concluding validation and if needed re-calibration can be confirmed on a certificate for your quality management documentation.



Maintenance Contracts


Offering regular and frequent preventative inspections and servicing, a maintenance contract minimises the risk of short and outage and costly restoration of your equipment.
A steadly documentation for your quality management and work within the legal regulations is warranted as a by-product. The periodically repetitive maintenance deadlines are monitored by us and co-ordinated with the system users. And the best: The costs are managable!


- annual or biannual inspection of your equipment by
  qualified service personnel
- 10% discount on spare parts
- software- and firmware update service
- labour and travel costs included
- documentation for your quality management
- job priority for contractual customers



Warranty Extention


Complementing a maintenance contract it is possible to extend the warranty. On top of the services already included in the maintenance contract you also recieve:


- phone support at fixed response times
- on-site service at fixed response times
- free of charge repair
- costs of parts and labour and travel expenses included
- loan unit after expiration of an agreed repair time
- one erroneous technical call-out per year

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